Delivery & Tracking
- How do I track my order?
- Can I have my order redirected to a different address?
- Can I choose a specific day/time for my delivery?
- Why are some products not available for Next Day or Express delivery?
- What happens if I'm not in when my order arrives?
- My tracking says my order has been delivered, however I haven't received it
Returns, Refunds & Exchanges
- Why is my order not eligible for an exchange?
- Can I return purchases made in store by post?
- I have a Gift Card/eGift, can I return it for a refund?
- Are delivery costs refunded if I return my order?
- I bought a product that was later reduced in price. Can I get a refund on the difference?
- How do I return my order if I do not have a local drop-off location?
Ordering & Payment
- What should I do if my payment is refused when placing an order?
- What payment methods can I use online?
- Can I cancel or amend my order once I have placed it?
- I've received the wrong product
- Do you ship internationally?
- Can I use a card that's not registered in UK?
Product
- I have a faulty product that I bought online
- My shoes are uncomfortable. Can I return them?
- I need new laces or insoles. Where can I buy them?
- How can I clean and protect my shoes?
- I have a faulty product purchased from another retailer
- I have a faulty product but I can't find my receipt. What do I do?
Promotions
Gift Cards & eGifts
- Can I return my Gift Card/eGift for a refund?
- When will my Gift Card/eGift expire?
- Where can I purchase a Gift Card/eGift?
- How do I check the balance of my Gift Card/eGift?
- What happens if my Gift Card is lost, damaged or stolen?
- My Gift Card/eGift order has not arrived
Appointments, Measure & Fit
- How long should my kids fitting last?
- I keep seeing a 'no size found' error message with my child's measurements
- Will my local store check the fit of my child's shoes purchased online?
- How do I measure my child's feet at home with a toddler gauge?
- How do I measure my child's feet at home with a junior gauge?
- Do you sell gauges to measure feet at home?